Frequently Asked Questions

How do I make reservations?

If you’ve used our service before, just drop us an email or call us. We prefer to take reservations via email, that way we have a written record of your requests, which helps eliminate any confusion about dates or specific instructions. Also, we like to give our undivided attention to the pets in our care, which means we prefer not to answer phone calls on the pets’ time.

If you’ve never used our service before, please fill out an Online Signup Form, drop us an email, our call our office. We require a brief meeting with you and your pets before committing to care for them.

How much notice do you need to care for my pets?

Obviously, the more notice you can give, the better, especially if you’re a new client. A week’s notice is usually sufficient, depending on the time of year. Holidays and school vacation times are busy for everyone (especially pet sitters!), so it’s best to make reservations as far in advance as possible.

However, we also understand that occasionally emergencies arise, so we do make every effort to accommodate “last-minute” requests!

I’ve always dropped my pets off at a kennel when I’ve gone on vacation. What are the advantages of using a professional pet sitter?

We charge by the visit, not by the number of pets. If you have multiple pets, using an in-home pet sitter can save you a considerable amount of money. More importantly, animals are creatures of habit. Familiar sights, sounds, smells and toys are quite comforting to animals when their humans are not around. Our job is to be there for your pets when you can’t be, so we make every effort to ensure there is little (if any) disruption to your pet’s normal routine. And of course, your pet is lavished with love, attention, and plenty of playtime. Remember, we’re there to be your pet’s pal!

Do you provide care for any other animals besides cats and dogs?

Absolutely. we provide care for most pets, including birds, fish, reptiles, rabbits, rodents, chickens, and horses.

How do I know that Peace of Mind Pals is trustworthy and qualified to care for my companion animals?

Peace of Mind Pals is a member of and fully insured by Pet Sitters Associates, LLC,  is bonded by Business Insurers of the Carolinas, and we’ve been a member in good standing with Pet Sitters International since 2004.  All of our staff are trained and certified in Pet First Aid and CPR by the American Red Cross. We are also committed to going easy on the environment, which is why we use as little paper as possible (invoices are emailed unless a hard copy is requested), and our “pet report cards” and initial paperwork are printed on 100% recycled paper. We also use biodegradable poop pick up bags whenever possible.